WHAT IS THE CONSUMER PROTECTION ACT?
The Consumer Protection Act, No. 68 of 2008 was signed on 24 April 2009.
It aims to:
Who may lodge consumer complaints?
The Consumer Protection Act applies to the following:
The Act is not applicable in respect of:
The Consumer Protection Act has two (2) implementation dates:
1. Early effective date: Twelve (12) months after signature (April 2010) – Chapters 1 and 5, Section 120 (regulations) will become operational; and
2. General effective date: Eighteen (18) months after signature (October 2010) – date on which all provisions of the Act will be applicable.
Who is a ‘Consumer’
Consumers are persons to whom goods or services are marketed, who have entered into transactions with suppliers, users of particular goods or recipients/beneficiaries of services
What are Consumer Rights?
The Bill of Rights enshrines the rights of all South Africans – including consumer rights. The Consumer Protection Act further outlines these key consumer rights, of which all South African consumers should be aware. These include the following: